Operations and Supply Chain Management for MBAs, Australia and New Zealand Edition Health & Social Care Taylor Swift always knew she

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Operations and Supply Chain Management for MBAs, Australia and New Zealand Edition Health & Social Care Taylor Swift always knew shePreface xiii Part 1 Strategy and Execution 1 Operations and Supply Chain Strategy for Competitiveness 2 1. 1 Introduction 2 1. 2 Operations 5 1. 2. 1 Systems Perspective 7 1. 2. 2 Inputs 7 1. 2. 3 Value Creation Processes 8 1. 2. 4 Outputs 8 1. 2. 5 Control 10 1. 2. 6 Operations Activities 11 1. 2. 7 Trends in Operations and Supply Chain Management 11 1. 3 Customer Value 14 1. 3. 1 Costs 14 1. 3. 2 Innovativeness 14 1. 3. 3 Functionality 15 1. 3. 4